If you need any technical assistance with our products, please lodge a support request, and a technician will get in touch with you ASAP.
Have you updated your AirTouch Software?
Keep your AirTouch software up to date for the latest features, interface, and optimisations. Please make sure that you have the latest software installed on your AirTouch console, and the latest app installed on your smart device.
For further help with software updates, see these relevant support articles for AirTouch 4 & 2 Plus or AirTouch 5.