Frequently Asked Questions

Helping you

Answers to common questions.

What is a Spill Zone?

This is an important safety feature that is part of all AirTouch and ZoneMaster products.

Every Air Conditioning Zone Management System theoretically has the ability to turn off individual outlets so no air can flow, even with the air conditioner unit running at full capacity. This situation would, of course, create huge air pressure in the ducts finally causing one or more to disconnect from a fitting, or split the duct to relieve the pressure. This can be expensive to fix. A Spill Zone is the ‘safety valve’, a designated zone(s) in a house that won’t turn off if all the other zones are already off. On the touch consoles and apps, Spill Zone is indicated with a S symbol next to the zone in the list. Find out more with our support article for Spill Zone.

Can I save energy with a Zone Management System?

Why spend money cooling or heating the whole house when you are only using a few rooms? With a properly set up zone management system, you use your conditioned air more efficiently, so you save money by not wasting heated or cooled air unnecessarily.

Why would I have more air coming out of one outlet in large volumes and another outlet (at the back of the house) where I am unable to detect the air coming out?

That would probably be a balancing issue. It would be best to contact your installer (the company you purchased the system from) and have it balanced so air comes out evenly throughout your home.

On a hot day, 40ºC and above, why would my air conditioning unit not cool at 18ºC?

There are many factors to consider – does your unit sit outdoors, heat radiating from a brick wall, or have you got space for the unit to breathe?

Most manufacturers will ask for at least one metre from the face of the unit to a building/fence line to enable the unit to breathe/expel the hot air from the premises. A good thing to remember is if your outdoor unit is free from any plants, objects and absolutely anything that will restrict airflow.

What would the best operating temperature to run my unit at?

If it’s 40ºC or over outside, start your unit at 26ºC or 27ºC (sure this sounds warm) but it’s cooler than 40ºC. Let the unit run for an hour or two in your home then drop your temperature down to 25ºC and continue to drop one degree every hour. This will make your unit work more effectively and ultimately you will get down to about 23ºC which is the most ideal temperature.

What is the difference between the ZoneMaster range and AirTouch?

ZoneMaster consists of ZoneSwitch and ZoneTouch. AirTouch is our range which offers you total control of your air conditioning system using a smart touch control panel or phone app.

Will AirTouch or ZoneMaster work with my Air Conditioning?

ZoneMaster and AirTouch is compatible with most major air conditioner brands. Try our compatible unit search tool, or Contact us to enquire about your specific system.

I have an older version of AirTouch and want to upgrade to a newer one. Can you please advise how I can do this?

Yes. In terms of hardware, you will need the newer touchpad and main module, your current transformer and cabling does not need to be changed. Best to contact someone qualified to remove the old model and install the new one.

I’m an air conditioning installer, where can I get more information about commissioning AirTouch?

You can find Installation Manuals here, and you can register your interest for AirTouch Installer Training or find your nearest Polyaire branch to get in touch.