Warranty Claim

To ensure the best possible service please send us your enquiries by filling out the form. This form is for completion by the installing contractor (not by the end user).

If you are a homeowner, please call your installing contractor first and request they attend site to ensure the fault is a manufacturing defect and not installation or user related. Failure to do this may result in costs being recovered from the end user should the issue not be covered under the manufacturer’s warranty terms and conditions.

For non account holders we will require credit card details PRIOR to attending your job.

No charges will occur for work carried out that falls under the manufacturer’s warranty terms and conditions. All work carried out that does not fall under the manufacturer’s warranty will be charged for at standard rates.

    Installer Details


    Install Date*

    Client Details

    Fault Details

    AirTouch/ZoneMaster Model

    Please endeavour to provide as much information as possible to ensure the quickest possible response. Note that serial numbers, model numbers and full date of install (Day/Month/Year) are required prior to service call out.

    Air Conditioner Brand

    *denotes required field