service status ui2

Service Status

All Services are currently operating as normal with no known issues. 

AirTouch Server Status status ok
App Connectivity status ok
Integrations status ok

Technical Support is available from 830am to 5pm AEST Monday to Friday, excluding public holidays on 1300 980 656 or

If you are an AirTouch 2 user, and experience an issue with the AirTouch 2 App connecting to AirTouch, you should be able to resolve this by power cycling your system, please see our video below.

AirTouch 2 Power Cycle/WiFi Reset

Sometimes AirTouch 2 may need the WiFi connection reset or to be power cycled. 

AirTouch 4

Current Console Firmware Version: 1.2.4
Current Main Module Firmware Version:

To ensure your system is running the current firmware, follow the steps in this video: